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Microsoft Dynamics CRM 4 : Scribe Integration - Integration Options |
With regard to costs (we cover the benefits, risks, and requirements in each section), there are varying levels, both during the initial project and on an ongoing basis. As a general rule, the complexity and resulting costs associated with an integration project will be exponentially greater for two-way or multidirectional integration projects versus one-way integrations. |
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Microsoft Dynamics CRM 4 : Digital Phone Integration (part 3) - c360 CTI for Microsoft CRM |
c360 CTI (Computer Telephony Integration) is a third-party application that enables integration between telephone systems (via TAPI) and Microsoft Dynamics CRM. Similar to the Cisco and Avaya products, this product also detects incoming phone calls (displays the caller’s name and number), automatically produces activities for incoming and outgoing calls, and much more. |
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